Service Delivery, Payments and Refund Policy

Date of Publication: May 25, 2026

Contractor: Individual Entrepreneur "Bridge Consulting" (IE "Bridge Consulting")

IIN (Tax ID): 811207400471

This document regulates the rules, procedures, and terms of service delivery, card payments through secure gateways, as well as the cancellation of services and refund procedures for the Clients of the website bridge2.asia.

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1. Format and Conditions of Service Delivery

1.1. All Services provided by the Contractor (B2B Enterprise IT market research, presale preparation, meeting arrangement, and business development support in Central Asia) are intangible in nature and are delivered in digital or oral B2B format.

1.2. Physical delivery of tangible products is not applicable.

1.3. Delivery Methods and Timelines:

• Deliverables of services (reports, presentations, lead lists, analytical maps) are transferred to the Client electronically via the email address provided in the signup/request form, or via secure cloud-sharing services (Google Drive, OneDrive, etc.).
• Exact timelines for completing project phases and transmitting final materials are set individually for each project and fixed in the agreed-upon work plan or invoice-agreement.
• The standard delivery period for predefined consulting packages ranges from 5 to 20 business days from the receipt of prepayments and the necessary project details from the Client.

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2. Payment Card Procedures and Security Protocols

2.1. Online card payments are accepted via international payment card systems, including Visa, MasterCard, and other systems supported by the secure payment gateway.

2.2. Transaction Procedure:

• The Client selects the desired service or package on the website, clicks the payment button, and is redirected to the secure gateway authorization page of the payment provider.
• On this page, the Client enters their payment card credentials (card number, cardholder name, expiration date, and CVV2/CVC2 security code).
• To authorize the payment, the Client undergoes authentication using the 3D Secure protocol (by entering a one-time passcode sent by the cardholder's bank via SMS or Push notification).
• Upon successful transaction, funds are charged, and a digital payment receipt is sent to the Client's email address.

2.3. Payment Security and Data Protection:

• The security of transaction processing is fully guaranteed by the payment service provider.
• All cardholder information is transmitted in encrypted form using advanced SSL/TLS protocols to prevent data interception.
• The Contractor does not access, process, or store the Client's payment card details on its servers.

2.4. Retention of Transaction Confirmation Documents:

• The Client is highly recommended to save and keep copies of transaction receipts and confirmation documents (electronic receipts, bank email notifications, or payment gateway receipts) to confirm payment in case of any disputes.

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3. Service Cancellation and Refund Policy

3.1. The Client has the right to cancel services and request a refund in accordance with the active legislation of the Republic of Kazakhstan.

3.2. Refund Calculation Rules Upon Cancellation:

• Before Service Delivery Begins: If the Client cancels and submits a refund request before the Contractor's specialists have started work on the project, a 100% refund of the paid amount is issued, minus any direct payment gateway/bank processing transaction fees.
• After Services Have Started (In Progress): If the cancellation notice is received while the project is in progress, the refund is calculated minus the actual expenses incurred by the Contractor. The actual expenses are calculated proportionally based on the completed project phases or documented working hours of the Contractor's specialists up to the date of cancellation.

3.3. Submitting a Refund Request:

• A written refund request in free form (specifying the Client's name/company, date and amount of the payment, reasons for cancellation, and card/account details for the return) must be sent to the Contractor's official email address: info@bridge2.asia.
• The Contractor will review the request within 3 (three) business days of receipt.

3.4. Refund Processing Timelines:

• Approved refunds are processed by the Contractor within 10 (ten) business days from the request approval.
• Refunds are returned strictly to the same bank card used to make the initial payment. Cash returns or transfers to other bank accounts/cards are strictly prohibited under international payment system rules.